FindIP Shield for Shopify — Support

• Merchant support: info@findip.net
• Security issues: security@findip.net

Support is provided on a best-effort basis; we aim to respond within two business days. Security reports are triaged with priority.

When writing, include your store's .myshopify.com domain and, if relevant, your Shield site's domain. Never include your Shield secret key or any Shopify credentials in an email.

• Setup and connecting a site key — see the installation guide.
• No events appearing — check the domain registered for your site key, and that analytics consent was granted. Full checklist in the guide's troubleshooting section.
• What data does the app collect? — metadata only; the complete inventory and exclusions are in the docs and privacy policy.
• Uninstalling — remove the app from Settings → Apps and sales channels in your Shopify admin. This removes the pixel and deletes the store's authentication session from our systems.
• Data deletion requests — email info@findip.net; Shopify's shop/redact process is also fully supported and automatic after uninstall.